Privacy policy

This Privacy Policy describes how Sevn Signal (“we,” “us,” “our” or the “Site”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sevnsignal.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For the purpose of this Privacy Policy, “you” and “your” refers to you as the user of the Services, whether you are a customer, website visitor, or any individual whose personal data we collect.
Please read this Privacy Policy carefully. By using or accessing our Services, you agree to the collection, use, and disclosure of your information in accordance with this policy. If you do not agree, please refrain from using the Services.

Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with the revised "Last updated" date.

How We Collect and Use Your Personal Information
We collect personal data in order to provide and improve our Services, process transactions, and comply with legal obligations. Over the past 12 months, we have collected personal data from: (1) you directly (when placing orders, signing up, contacting support, etc.), (2) automated technologies (cookies, pixels, etc.), and (3) third-party service providers (e.g., Shopify, payment processors).
We use this information to process and fulfill orders, manage your account, communicate regarding your transactions, provide customer support, personalize user experience, detect fraud, enhance security, and send marketing messages (where permitted).

What Personal Information We Collect
Depending on your interaction with us, we may collect the following:

  • Basic contact details: name, address, phone number, and email

  • Order information: billing/shipping details, payment confirmations

  • Account details: username, password

  • Shopping activity: items viewed, added to cart, or wishlist

  • Customer support messages or details you provide

Cookies and Usage Data
We use cookies and similar technologies to analyze website traffic, enhance user experience, and deliver personalized ads. To learn more about Shopify’s cookie use, visit: shopify.com/legal/cookies.
You may manage cookies through browser settings, though blocking them may affect functionality or availability of certain features.

Third-Party Information Collection
We may receive data from:

  • Shopify (our platform provider)

  • Payment processors

  • Analytics and marketing tools
    These providers are contractually obligated to handle data responsibly, but we are not liable for their independent policies or actions.

How We Use Your Data
We use your personal data to fulfill orders, process payments, arrange shipping, send order updates, and manage returns or exchanges.
For marketing, we may send promotional messages, run ads, or personalize product suggestions.
We also use the data to detect fraudulent activity, maintain account security, and provide customer support.

How We Share Your Personal Information
We may share your information with:

  • Service providers (e.g., logistics, customer support, email, or payment systems)

  • Marketing partners (e.g., Shopify Audiences, if used)

  • Legal or government authorities when required

  • Our affiliates in the event of business changes like mergers or asset sales
    We do not sell or use sensitive data to infer personal traits.

User-Generated Content
If you post public content (e.g., product reviews), it may be visible to others. We do not control how third parties may use that information and recommend you be cautious when posting publicly.

Third-Party Links
Our Site may link to third-party websites or services we do not control. We are not responsible for their privacy policies or content. You should review their terms before engaging with them.

Children’s Data
Our Services are not intended for children under 16. We do not knowingly collect their data. If you believe a child has shared data with us, please contact us for removal.

Security and Retention
While we follow standard practices to safeguard your data, no system is completely secure. Please avoid sharing sensitive information over unsecured channels.
We retain your personal data only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:

  • Access / Know: Request a copy of the personal data we hold about you

  • Delete: Ask us to erase your personal data

  • Correct: Request updates to inaccurate information

  • Port: Receive your data in a portable format

  • Restrict: Ask us to limit processing

  • Withdraw Consent: Revoke permission for processing

  • Appeal: Challenge a denied request
    You can unsubscribe from marketing emails using the link in our messages. Transactional emails related to your orders will still be sent.
    To exercise your rights, email us at orders@sevnsignal.com. We may need to verify your identity before fulfilling the request.

Complaints
If you are unhappy with how we handle your data, please email us at orders@sevnsignal.com. You may also contact your local data protection authority if applicable.

International Users
If you are located outside India, your data may be processed in other countries. We rely on lawful data transfer mechanisms such as Standard Contractual Clauses or other recognized legal frameworks.

Contact Us
If you have questions or requests related to your data, please contact:
📧 orders@sevnsignal.com
📍 Sevn Signal, 8/14 Chitrakoot Marg Chitrakoot, C, 8/14, Chitrakoot Marg, Akruti Apartments, Chitrakoot, 302021 Jaipur RJ, India.